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Managing Complex Change
I posted this to twitter and linkedIN yesterday - it seemed to resonate.
Another version - with supporting article is here. Which includes a better image, but not better clarity .. IMHO. There are other examples where the word ‘Resistance’ is replaced with ‘Gradual Change’. I think ‘Resistance’ is the right word. I need to find the RIGHT diagram - which I think is still the top one. 
knostermodel