March 23, 2013

Richard Branson and Virgin Spill Their Social Media Secrets

richard-bransonYes - except they don’t ! Don’t you just love misleading headlines ?

BUT - aside from that, I still maintain that the DNA of Branson - and hence Virgin - is Customer Centricity - exemplified by Service Excellence, delighting their customers and ensuring that each and every experience of their customers is good. With that done - Social is another set of tools that can be applied to that core principle.

Corollary - if you do not have that core principle - as Bob once said - “The Answer Is Blowing In The Wind.”

Richard Branson and Virgin Spill Their Social Media Secrets | LinkedIn.

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